Shipping policy
Thank you for visiting and shopping at DockTok
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Standard shipping is free on US orders of $40 or more, and $6.99 on smaller US orders. Some print-on-demand items (mugs, tumblers, car magnets and can coolers) ship separately from our print partner at a flat rate. Exact shipping charges are shown at checkout.
Shipment to P.O. boxes or APO/FPO addresses
DockTok ships to addresses within the US, US Territories, and APO/FPO/DPO addresses, and across the world.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
DockTok is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
If your order arrives damaged, email thedocktok@gmail.com within 14 days of delivery with a photo, and we'll send a replacement or a full refund. Please keep the packaging until your claim is resolved. See our Refund Policy for details.
International Shipping Policy
We currently do ship outside the continental US.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
DockTok will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Email thedocktok@gmail.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.