Refund policy

Returns and Refunds

We want you to love your DockTok gear. If something isn't right, here's how returns work.

Return window. You can request a return within 30 days of receiving your order.

How to start a return. Email thedocktok@gmail.com with your order number and what you'd like to return. We'll reply within 2 business days. If your return is approved, we'll send you the return address and instructions. Returns sent without approval can't be accepted.

What can be returned. Items must be unused and in the condition you received them, in their original packaging.

What can't be returned.

• Coffee, once the bag has been opened (it's food, so we can't resell it)
• Signed books and other personally signed items, unless they arrived damaged or were the wrong item
• Sale items
• Gift cards

Damaged, defective or wrong items. Email us within 14 days of delivery with a photo, and we'll make it right with a replacement or a full refund, including shipping.

Return shipping. For change-of-mind returns, you pay return shipping. For damaged, defective or wrong items, we cover it.

Exchanges. We don't do direct exchanges. Return the original item, and once the return is approved, place a new order.

Refunds. We'll email you when we receive and inspect your return. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to show it. If it's been more than 15 business days since approval, email us.

EU customers. If your order ships to the EU, you can cancel or return it within 14 days of delivery, for any reason, under the same condition rules above.

Questions: thedocktok@gmail.com